Jira Integration
Create Jira tickets automatically from customer feedback and conversations
Overview
Our Jira integration helps you turn customer feedback into actionable tickets. Whether it’s feature requests, bug reports, or general feedback, our AI can automatically create and categorize Jira tickets based on customer conversations.
Features
Voice of Customer
Automatically create tickets from:
- Customer feedback
- Feature requests
- Bug reports
- Support conversations
Smart Categorization
AI-powered ticket organization:
- Project routing
- Priority assignment
- Label management
- Issue type detection
Setup Process
Connect Jira
Link your Jira workspace to Open.cx:
- Go to Integrations in your dashboard
- Select Jira
- Authorize with your Atlassian account
Configure Projects
Set up project mapping:
- Choose target projects
- Define issue types
- Set up custom fields
- Configure workflows
Define Rules
Create ticket creation rules:
- Priority mapping
- Label assignments
- Template customization
- Notification settings
How It Works
- Feedback Detection: AI identifies actionable feedback in conversations
- Smart Analysis: Categorizes the type of feedback and required action
- Ticket Creation: Automatically creates properly formatted Jira tickets
- Follow-up: Keeps customers informed about ticket status
Use Cases
Best Practices
Template Setup
Create clear ticket templates for different types of feedback
Workflow Mapping
Define clear paths for different types of tickets
Priority Rules
Set up smart priority assignment based on feedback type
Team Notification
Configure proper notification rules for new tickets
Need help setting up? Contact our support team for assistance!