Make an AI phone call

The base prompt guides the AI's responses when interacting with customers. It serves as the foundational instruction set for the AI, defining how it should initiate conversations, handle customer inquiries, and respond to various scenarios. This prompt helps ensure that the AI provides consistent and relevant responses tailored to the specific needs of the organization and its customers.

The phone number of the human agent to hand off the call to

The initial message to be spoken by the AI phone agent when it answers the phone call (e.g - "Hello! This is Mark from FictionalCompany. How can I help you?")

The language the AI phone agent speaks in

Whether the AI should recognize emotions of the user on the other end of the call, if turned off, the agent will not recognize the different emotions of the user from their tone, like anger, disappointment, etc..

ID for a voice provided by 11labs. Different IDs, as well as descriptions of these voices can be found here.

The speed of the voice in which the AI agent speaks in.

Specifies who speaks first in the phone call, the AI phone assistant, or, the user calling

The time the AI agent waits without speech from either the AI agent or the user, before ending the call

This is the maximum number of seconds that the call will last. When the call reaches this duration, it will end.

A set of messages to be said whenever there is no speach for a certain amount of time specified in "awaiting_response_timeout", when this time is exceeded the AI agent says one of the messages specified. The different messages are seperated using commas. (e.g - "Are you still there?,Hello?,Do you need help with anything?")

This determines the maximum number of times awaiting_response_messages can be spoken during the call.

This is the timeout in seconds before a message from idleMessages is spoken. The clock starts when the assistant finishes speaking and remains active until the user speaks.