GET
/
backend
/
reports
/
{orgId}
/
agents
/
activity

This endpoint provides insights into agent activity, showing the number of active sessions and open sessions for each agent. It helps in monitoring agent workload and performance.

​
Path Parameters

orgId
string
required

The unique identifier of the organization.

​
Authentication

Authorization
string
required

Bearer token for authentication

​
Query Parameters

startDate
string

The start date for the report period (ISO 8601 format).

endDate
string

The end date for the report period (ISO 8601 format).

​
Response

agent_id
number

The unique identifier of the agent.

active_sessions
number

The total number of active sessions handled by the agent within the specified time range.

open_sessions
number

The number of currently open sessions assigned to the agent.

​
Example Request

curl --location --request GET 'https://api-v2.opencopilot.so/backend/reports/agents/activity?startDate=2023-01-01T00:00:00Z&endDate=2023-12-31T23:59:59Z' \
--header 'Authorization: Bearer YOUR_API_KEY'

​
Example Response

[
  {
    "agent_id": 1,
    "active_sessions": 150,
    "open_sessions": 5
  },
  {
    "agent_id": 2,
    "active_sessions": 120,
    "open_sessions": 3
  },
  {
    "agent_id": 3,
    "active_sessions": 180,
    "open_sessions": 7
  }
]

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