Get Agent Performance
Retrieve performance metrics for agents based on chat sessions
GET
/
backend
/
reports
/
:orgId
/
agents
/
performance
This endpoint provides performance metrics for agents, including the total number of chats handled and their average duration. Performance in this context refers to the quantity of chats an agent manages and how quickly they resolve them.
Authentication
Authorization
string
requiredBearer token for authentication
Path Parameters
orgId
string
requiredThe unique identifier of the organization
Query Parameters
startDate
string
The start date for the report period (ISO 8601 format)
endDate
string
The end date for the report period (ISO 8601 format)
Response
agent_id
number
The unique identifier of the agent
total_chats
number
The total number of chats handled by the agent
avg_duration
number
The average duration of chat sessions for the agent (in seconds)
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