Get Agent Response Times
Retrieve average response times for agents in chat sessions
GET
/
backend
/
reports
/
:orgId
/
agents
/
response-times
This endpoint provides data on the average response times for agents in chat sessions. It helps analyze how quickly agents are responding to customer messages, which is crucial for assessing customer service efficiency.
Authentication
Authorization
string
requiredBearer token for authentication
Path Parameters
orgId
string
requiredThe unique identifier of the organization
Query Parameters
startDate
string
The start date for the date range to analyze (ISO 8601 format)
endDate
string
The end date for the date range to analyze (ISO 8601 format)
Response
The response structure will depend on the implementation of the getAgentResponseTimes
method in the ReportsService
.
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