GET
/
backend
/
reports
/
:orgId
/
insights
/
alerts

Authentication

Authorization
string
required

Bearer token for authentication

Query Parameters

startDate
string

The start date for the date range to fetch alerts (ISO 8601 format)

endDate
string

The end date for the date range to fetch alerts (ISO 8601 format)

Path Parameters

orgId
string
required

The ID of the organization

Response

alerts
array
type
string

The type of alert (e.g., “LongWaitTime”)

session_id
string

The ID of the chat session that triggered the alert

wait_time
number

The wait time in milliseconds (for LongWaitTime alerts)

Response Examples

Error Responses

Was this page helpful?