Get Alerts
Retrieve alerts based on predefined thresholds for chat sessions
GET
/
backend
/
reports
/
:orgId
/
insights
/
alerts
Authentication
Authorization
string
requiredBearer token for authentication
Query Parameters
startDate
string
The start date for the date range to fetch alerts (ISO 8601 format)
endDate
string
The end date for the date range to fetch alerts (ISO 8601 format)
Path Parameters
orgId
string
requiredThe ID of the organization
Response
alerts
array
type
string
The type of alert (e.g., “LongWaitTime”)
session_id
string
The ID of the chat session that triggered the alert
wait_time
number
The wait time in milliseconds (for LongWaitTime alerts)
Response Examples
Error Responses
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