Get Missed Chats
Retrieve the count of missed chats based on specified criteria
GET
/
backend
/
reports
/
{orgId}
/
chats
/
missed
Authentication
Authorization
string
requiredBearer token for authentication
Path Parameters
orgId
string
requiredThe ID of the organization to filter chats
Query Parameters
startDate
string
The start date for the date range filter (ISO 8601 format)
endDate
string
The end date for the date range filter (ISO 8601 format)
Response
count
number
The number of missed chats based on the specified criteria
When is a chat considered missed?
A chat is considered missed when:
-
AI Autopilot OFF:
- A user initiates a chat
- No human agent responds within a set time frame
- The chat is automatically closed as unresolved
-
AI Autopilot ON:
- A user initiates a chat
- The AI attempts to handle the query but fails to resolve it
- No human agent intervenes to assist
- The chat is automatically closed as unresolved
In both cases, the key factors are:
- The chat session is closed
- The issue remains unresolved
- There is no last message, indicating no successful interaction
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