GET
/
backend
/
reports
/
{orgId}
/
chats
/
total

This endpoint returns the total count of chat sessions that match the given query parameters. It can be used to analyze chat volume over time, filtered by various attributes such as channel and status.

Authentication

Authorization
string
required

Bearer token for authentication

Path Parameters

orgId
string
required

The ID of the organization

Query Parameters

startDate
string

The start date for the date range filter (ISO 8601 format)

endDate
string

The end date for the date range filter (ISO 8601 format)

channel
string

Filter by the chat channel (e.g., “web”, “mobile”)

status
number

Filter by the chat session status

Response

total_chats
number

The total number of chat sessions matching the specified criteria

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