Inbox

(Everything is in a single place, no matter what channel you are using—email, chat, phone, etc.)

The Inbox is a centralized place to view, manage, and take action on your customer support conversations across all your channels (email, chat, phone, etc.).

• You will be able to see all your customer support conversations in one place.
• You can take action on your conversations from the Inbox (reply, change status, add notes, share, etc.).

Types of Inboxes:

• Assigned to Me - Any conversation you have with a customer assigned to you.
• Assigned to Copilot - Any conversation that is being handled by the AI.
• Unassigned - Any conversation that is not assigned to you or the AI.
• Everything - All conversations.

​

FAQ

​

Available APIs

Open provides top-of-the-line APIs for developers to build on top of our platform, including inbox APIs.