(Everything is in a single place, no matter what channel you are using - email, chat, phone, etc.)

Inbox is a centralized place to view, manage, and take action on your customer support conversations across all your channels (email, chat, phone, etc.).

  • You will be able to see all your customer support conversations in one place.
  • You can take action on your conversations from the Inbox (reply, change status, add notes, share, etc.).

Types of Inboxes:

  • Assigned to Me - Any conversation you have with a customer assigned to you.
  • Assigned to Copilot - Any conversation that is being handled by the AI.
  • Unassigned - Any conversation that is not assigned to you or the AI.
  • Everything - All conversations.

This is a beta feature and might not work as expected. Please reach out to us at if you have any questions.