Introduction to AI Phone Calling
Open provides a complete and powerful AI phone calling solution that can be used to automate your customer support and customer communications.
Features
Feels like a human
AI phone calls are human-like and can answer questions in a conversational manner.
Low latency
AI phone calls have low latency and support real-time conversations.
Goal-oriented
Phone agents can be programmed to achieve specific goals or perform specific actions.
Connected to your data
Phone agents can be connected to your data and can access your customers’ data during the call.
Trainable and coachable
Phone agents can be trained and updated with new data and actions, just like a human agent.
Can take actions
Phone agents can take actions, such as sending messages, making calls, or updating data.
Centralized in the inbox
All calls are automatically summarized, transcribed, and sent to your inbox.
Inbound and outbound calls
Inbound and outbound calls are supported.
Multiple languages
Phone agents can be programmed to speak multiple languages.
Quick Start
Create your first AI phone agent in the dashboard and start automating your customer support.
Login to Open
You can log in to Open using your email and password.
Navigate to the AI phone calling product
It is available in the top navigation bar (The App Switcher).
Create AI phone agent
This will also create a phone number for you. You can buy a phone number from the dashboard, or you can use the API to buy a phone number. By default, phone numbers will be bought from the US number pool. Email us at mo@open.cx if you want to buy a phone number from a different country.
Configure your phone agent
In this step, you will configure your phone agent (such as name, initial message, etc.). One notable option here is the handoff number. This number will be used to hand off the call to a human agent when needed. Read more about handoffs here.
Configure AI agent voice and emotional recognition
In this step, you will configure the voice and emotional recognition of your AI agent. You can also configure the language of your AI agent.
Configure AI agent character
This is the most important step. You will basically describe in plain English how your AI agent should behave.
Concepts and Terminology
Some key concepts and terminology you need to know when using AI phone calling:
Available APIs
Open provides top-of-the-line APIs for developers to build on top of our platform, including phone call APIs.
Create a phone agent
Buy a US phone number from our platform and link it to an empty phone agent.
Make an outbound call
Programmatically make calls to your customers using our human-like AI phone support.
Update a phone agent
Update a phone agent’s name, initial message, and more.
List phone agents
List all phone agents in your account.
Delete a phone agent
Delete a phone agent.
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