Phone Support

Open can also provide phone support with:

• Extra realistic AI voice that can understand and respond to your customer’s questions on the phone.
• It can take actions using the actions feature (learn more).
• The phone conversation will be recorded and transcribed into text and will show up in the Open inbox.
• The AI can transfer the conversation to a human agent if the customer is not satisfied with the response.

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Buying a Phone Number

To get started with phone support, you can buy a phone number from the dashboard, which will generate a US phone number for you.

From there, you can change the AI base prompt to be more relevant to your business, making the phone support more effective.

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Changing the Base Prompt

You can change the base prompt to be more relevant to your business, making the phone support more effective. In general, keep in mind the following:

• The base prompt should be short and concise (Remember that the conversation will be on the phone).
• Avoid using complex terms and try to keep it simple.
• Try to give the AI a clear understanding of what you want it to do (by providing action, knowledge base, and other information).

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Handing Off to a Human Agent

If the customer is not satisfied with the response, the AI can transfer the conversation to a human agent. This is called handing off to a human agent.