Introduction
Open is an AI-powered customer support and customer communication ecosystem. It can run your entire customer support on autopilot and save more than $100K a year. Open can also help you understand your customers better and suggest the next 10 features to implement, just by analyzing your customer data.
Getting Started
Get started with Open eco system, we provide very simple
Inbox
A single place to manage support requests from web, phone, and email.
AI Web Support
Use our web support to create a chatbot for your website.
AI Phone Support
Use our phone support AI agent to handle customer support on the phone (inbound & outbound).
AI Email Support
Use our email support AI agent to handle customer support via email (inbound & outbound).
AI Actions
Learn how you can make the AI take action and automate your support.
Knowledge Base
Feed & train the AI with your knowledge base, such as FAQs, documentation, web pages, and more.
Human Handoff
Learn how to use Open to hand off to a human agent when the AI is not able to handle the request.
Contacts and AI Enrichment
Learn how to manage your contacts and enrich them with our +200 million-user database
Sending Emails
Send emails to your contacts, possibly after a specified time delay.
Pricing
The fairest pricing on the market.
AI phone calls
Open provide a simple interface to manage AI phone agents on scale. You can create and manage multiple agents, define sequences, and assign them to contacts. You can also define actions to be performed by the agents.
Introduction & Features
What are AI phone calls?
How to create an agent
Learn how to create an AI phone agent.
Adding actions
Learn how to add actions to your AI agent to perform during calls.
Outbound calls
How to make outbound calls to your customers and some considerations.
Inbound calls
How to take inbound calls to be answered by your AI agent.
Handoff to human agent
How do you hand it off to a human agent when the AI is not able to handle the request?
Webhooks
Listen to events from your AI agents and perform actions based on them.
Integrations
Support platforms
Do you still have humans? in this case, Open can be used to route all issues that the AI is not able to handle to your existing support platform (still, we offer very good incentives to use Open instead of your existing support platform).
E-commerce platforms
Give your AI Support Agent the power to solve the most recurring L2 and L3 tickets in your store.
Knoweldege base platforms (to train your AI agent)
You can use these integrations to teach and train your AI agents on your knowledge base. This can be used to improve the quality of your support.
Zendesk
Use our AI agents as the front line for Zendesk.
Gmail
Train the AI on all of your support emails.
Notion
Train the AI on any Notion page in your workspace.
Confluence
Train and autosync the AI with your workspace.
Website
Crawl and autosync any website on the internet.
Zendesk Tickets
Train the AI on all solved tickets in your workspace.
Intercom
Train the AI on any support ticket inside Intercom.
Google Drive
Train the AI on Drive files.
Dropbox
Train the AI on your Dropbox.
Developers APIs
Open provides top of the line APIs for developers to build on top of our platform.
AI phone calls
Programmatically make calls to your customers using our human-like AI phone support.
Inbox
List and manage support requests and conversations from web, phone, and email channels in a single place.
Contacts & AI encrichment
Manage your contacts and enrich them with our +200 million users database
AI Actions
Define actions to be available for your AI agents to perform (channel agnostic)
AI Chat
Build state of the art AI chat experince that is faster than anything on the market w/actions, knowledge base, and more.
AI Sequences
Build and manage your outbound AI sequences (phone, email, etc) with a single API.
Knowledge Base
Manage your knowledge base, such as FAQs, documentation, web pages, and more.
SDKs
Open provides SDKs for many languages to build on top of our platform.
Python
Programmatically make calls to your customers using our human-like AI phone support.
TypeScript
List and manage support requests and conversations from web, phone, and email channels in a single place.
Java
Manage your contacts and enrich them with our +200 million users database
Go
Define actions to be available for your AI agents to perform (channel agnostic)
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