Get Chat Conversations
Retrieve paginated chat conversations, including handoff status and sentiment summary.
This endpoint allows you to retrieve all conversations for a specific Organization ID. The response includes the conversation id, sentiment, and reason for handoff (if applicable).
Authentication
Bearer token for authentication
Path Parameters
The unique identifier of the organization
Query Parameters
The page number to retrieve
The number of items to retrieve per page
The field to sort by
The direction to sort (ASC or DESC)
Response
The unique identifier for the chat conversation
The unique identifier for the organization (copilot) associated with the conversation
The date and time the conversation was created
The channel on which the conversation was created (whatsapp, email, web, or phone)
A summary of the conversation (only available for conversations marked as handoff)
The classification of the conversation (based on the user’s provided categories and tags)
The ID of the assignee for the conversation
Indicates whether the conversation was handed off to a human agent
The sentiment of the conversation at the time of handoff
The status of the conversation (open, resolved, or closed)
Metadata about the conversation (such as title, recording URL, and phone number)
The number of actions called during the conversation
The total number of messages in the conversation